Online Tech Recruitment Training Case Study with Infinity Consulting Solutions

Introduction

By all accounts, Doug Klares, founder and CEO of Infinity Consulting Services (ICS), is doing something right. Having founded the staffing company in New York City in 2001, just after the events of 9/11 and the subsequent economic slowdown, Klares leaned on his commitment to transparency and reliability to secure his initial client base. Now, eighteen years later, ICS is in the top 1% of staffing firms in the US, bringing in more than $80 million in revenue in 2019.

Recognizing that the value his firm offers to its clients is directly derived from the ability of his team to deliver a better service than their competitors, Klares has always committed to training and development for his team. As the pace of technology and innovation has increased, Klares was looking for resources to help his recruiting and sales teams stay abreast of the trends in the tech industry in order to stay relevant to their clients.

Goals

Klares had several goals when evaluating potential tech training solutions:

  1. Getting new recruiters up to speed quickly in order to deliver value to clients and candidates
  2. Leveling up the technical understanding of his team so that they could more confidently develop relationships with tech professionals
  3. Differentiating his firm in the market as a top place to work through its commitment to training & development

Training Solution

Having evaluated several options for technical training for his team, Klares decided the Tech Recruiter Certification Program from Recruiting Innovation.

The Tech Recruiting Program is an online program designed to fit into a busy recruiter's and/or account manager's schedule. The self-paced program covers the software development life cycle, the engineering roles along that process, and how to engage with engineers authentically.

Results

Since partnering with Recruiting Innovation in early 2019, ICS has certified more than 100 Technical Recruiters and IT Account Managers. The certification program has led to tangible improvements for the ICS graduates of the program:

  • 75% report having a ‘Solid Understanding’ of the Software Development Life Cycle
  • 79% feel ‘Confident’ or ‘Extremely Confident’ when speaking with technical professionals
  • 71% are able to effectively assess a candidate’s technical experience during an interview
  • 62% report filling technical roles within an average of one month or less

Feedback

When asked about the benefits of putting his team through the Tech Recruiter Certification Program, Klares had a few things to share: “An increase in placements, improved retention rates of staff, increase in clients and reqs, improved time-to-fill rates, improved time-to-effectiveness rates of new hires. Plus, from a soft-dollar ROI the program has saved our senior recruiters time because they don’t have to spend as much time training [more junior team members] on technology terms and structure.”

Partnership

By working closely with Klares and his leadership team, Recruiting Innovation delivered technical training that has exceeded Klares’ initial goals when signing up his entire company for the technical training program. The Recruiting Innovation team supported the onboarding & implementation of the program across 10 offices, delivered bi-monthly management reporting on the team’s progress and ensured that all certifications were issued for 100+ team members.

Conclusion

The partnership between Infinity Consulting Solutions and Recruiting Innovation has been a symbiotic one. One that will continue to drive growth and development for both firms going into 2020. Recruiting Innovation’s online Tech Recruiter Certification Program is focused on supporting non-technical people in building authentic relationships with their technical candidates, clients, and colleagues.